The Complaints Module provides a mechanism for tracking complaints from both internal and external sources

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Overview

The Complaints Module provides a mechanism for tracking complaints from both internal and external sources. Complaint types are user definable, controlled by the System Administrator.

Advantages

Visibility - Facilities can instantly record the essential information for an incident. Corporate staff can automatically be notified of, and can track, all incidents company-wide.

Comprehensive Root Cause Analysis - Choose from our standard contributing factors & 5-why methods or configure to implement your Organization’s methodology.

Mitigate Reoccurrence - Isolate the root cause and contributing factors and develop a Corrective Action Plan consisting of individual tasks to reduce the likelihood of reoccurrence over time.

Cost Analysis - Track costs associated with the incident.

Review/Approval - Automate a review/approval process per site.

AIC Incident Management Suite - The Complaints Module is a standard stand-alone module of the AIC Incident Management Suite and integrates with the One Global Platform™.